For institutions
You already send the letters. You already pay for them. What you cannot do today is show that they arrived, prove who agreed to receive them, or count what came back.
What you get
Your name appears in a channel nobody else can write into. A recipient can tell it is you without calling you to ask.
A per-person record — delivered, read, answered — with a reference you can look up and export as evidence when it is challenged.
Structured answers, counted as they arrive. Non-responders become a worklist instead of a silence.
Who this is for
Council tax billing and recovery, benefits, electoral registration, planning notifications, consultations. In our own dataset, council tax and electoral work account for roughly three quarters of measurable resident mail.
Median £1.94 per resident per year on print and post — and most councils cannot tell you their own figure.
Section 20 consultations, service charge demands, building safety information. Where a notice cannot be proved served, recovery is capped or the charge is not due at all.
Existing portals produce the notice. They do not produce proof that it was delivered, read, or received by the right person.
Arrears notices, statements, mandate changes. Impersonation and invoice-and-mandate fraud together accounted for £133.7m of UK losses in a year, and reimbursement cost is split evenly between sending and receiving firms.
UK Finance, Annual Fraud Report 2026 · PSR PS25/5.
Appointments, results notifications, parent communication, family contact. Places where a missed message costs a slot, a day, or a relationship.
Note for primary care: unlike councils and schools, GP practices receive no free messaging allowance at all — every message is paid for.
Practicalities
Every panel runs in a browser. Permissions are granted from a central panel. Staff who can use a website can use it.
You keep your statutory route. The digital one runs alongside it and shows you what the paper one never could.
One service area, one message type, one measured number at the end of it. Not a transformation programme.
Audit, inspection, joint working, independent review of the architecture. We would rather be checked than trusted.
